This only took a few minutes to diagnose and fix; but we were not awake when it became clear that this was a problem. We have a global user-base and need a way for them to get our attention if there are issues. We’re still debating the best ways to do this but will get something into place as soon as possible.
We all (i.e. I) can be quick to condemn on Twitter but not so quick to acknowledge a job well done.
The LastPass experience last night is a lesson for all us start-ups offering a global service.
Glad to have them back.